Return Policy

Your satisfaction is our top priority at Vault Collectibles. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

  • In their original, unused condition
  • In the original packaging (unopened for sealed collectibles)
  • Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Opened or used collectibles and figures
  • Digital products or downloads
  • Sale or clearance items (unless defective)
  • Pre-order items (unless cancelled within 24 hours of ordering)

How to Start a Return

  1. Email us at support@vaultcollectibles.com with your order number and reason for return.
  2. We'll respond within 1–2 business days with return instructions.
  3. Ship the item back to us using a trackable shipping method.
  4. Once we receive and inspect the item, we'll process your refund within 5–7 business days.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We'll send a replacement or issue a full refund at no cost to you.

Please review and update the timeframes and contact details above to match your actual return policy.